Return Policy

Thank you for shopping at CushCenter! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within [X] days of receipt for a full refund or exchange. Please review the following guidelines to ensure a smooth return process:

1. Eligibility

  • To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it.
  • Your item must be in its original packaging, including any tags, labels, or accessories.
  • Certain items are exempt from being returned, including [List any items that are not eligible for returns, such as perishable goods or personalized items].

2. Initiate a Return

  • To initiate a return, please contact our customer support team at [Your Email Address] within 2 days of receiving your order.
  • Please provide your order number and the reason for the return in your email.
  • Our customer support team will provide you with further instructions on how to return your item(s) and where to send them.

3. Return Shipping

  • You will be responsible for paying for your own return shipping costs.
  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

4. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.
  • Please note that refunds may take some time to appear on your credit card statement, depending on your financial institution.

5. Exchanges

  • If you would like to exchange your item for a different size, color, or style, please contact our customer support team to arrange an exchange.
  • Exchanges are subject to product availability. If the item you wish to exchange is not available, we will issue a refund instead.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team immediately for assistance.
  • We will work with you to resolve the issue and may offer a replacement, exchange, or refund, depending on the circumstances.

7. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at [Your Email Address]. We're here to assist you with any inquiries or assistance you may need regarding returns and exchanges.

Thank you for shopping with CushCenter!